FREQUENTLY ASKED QUESTIONS

Choose a product, add it to your cart and check out. You will see the delivery price before you confirm the order.

By card, Google Pay or Shop Pay.

Prices are shown excluding VAT. 12% VAT is added at checkout.

Firewood in net bags and pellets are sold by the full pallet only. The smallest amount of firewood is a 0.8 RM crate.

Yes. Delivery is calculated per unit (pallet or crate).

Yes, call +371 22004436 or email supplychain@morewood.lv.

To 15 towns and their surroundings, including Jelgava, Dobele, Tukums, Saldus and Olaine. See the full list on the Delivery page. Address not on the list? Ask for a quote.

Orders are delivered within 5 working days of order confirmation. Delivery times are estimates.

The delivery price is calculated per unit (pallet) and depends on the delivery address. You will see it at checkout, before you confirm the order.

Delivery is curbside - to the nearest safe point a delivery truck can reach. The driver cannot move goods further onto private property, through gates or into storage areas.

Room for a large truck, firm level ground and no overhead obstacles such as wires or branches. Pallets weigh up to about 1,000 kg and are unloaded with a forklift or pallet truck. If the truck can't get through, the driver may unload at the nearest accessible point.

Yes, please make sure someone can receive the order. Once your order is dispatched, we contact you with the delivery details.

Yes, choose pickup at checkout. Pickup point: "Gateris", Sējas, Penkules parish, LV-3725. Working days 8:00-15:00.

The firewood is kiln-dried to below 20% moisture.

In crates, logs are approx. 25 cm long with a diameter of 7-15 cm. In net bags, logs are 24 cm ± 1 cm long.

RM is a stacked cubic metre - 1 × 1 × 1 m of neatly stacked logs, including the gaps. A loose cubic metre is 1 m³ of loosely tipped firewood.

Birch gives lots of heat and burns long - good for home heating. Oak burns the longest. Alder lights easily and has a pleasant aroma - good for a fireplace or sauna. Mixed firewood contains oak, ash, birch and alder.

No, the crate is yours to keep - you can use it to store your firewood.

0.8 RM - approx. 350-390 kg, 1.6 RM - 700-780 kg, 2 RM - approx. 880 kg (depending on the wood species).

Store firewood in a dry, ventilated place under a roof.

Our pellets are 6 mm in diameter - the most common size for pellet stoves and boilers. We recommend checking your appliance manufacturer's recommendations.

Both are ENplus A1 certified. The WHITEWOOD pellets (70 bags per pallet) are higher-quality pellets made from a different wood raw material.

No, pellets are sold by the full pallet only - 65 or 70 bags.

Keep pellets in a dry room, protected from moisture.

Yes, within 14 days of receiving it - email supplychain@morewood.lv. The goods must be unopened and unused. You pay for the return transport. Details: Refund policy.

Contact us within 2 hours of delivery at supplychain@morewood.lv and attach photos. We will replace the goods or refund you, and cover the return transport.

Within 14 days of receiving and checking the returned goods, to your original payment method.